Refund policy

Last updated: November 6, 2026

Pawform
3220 Sierra Ave, Norco, CA 92860, USA
Email: support@pawform.store

30-Day Returns

You can return most items within 30 days of delivery for a refund.

Eligible Items

To be eligible, an item must be unused, in the same condition you received it, and in its original packaging with all parts, cables and accessories.

Items We Cannot Accept Back

Items returned after 30 days
Items that have been used, damaged by the customer or changed in any way
Items missing parts or original packaging
Gift cards

How to Start a Return

Email support@pawform.store with your order number and the reason for the return.
We reply within 1-2 business days with the return steps and the return address.
Pack the item securely and send it back. Do not send items to the address above before we confirm, because returns sent without approval may be lost.

Return Shipping

The customer pays the cost of shipping the item back to us, unless the return is because of our error (see below). We suggest a tracked service, because we cannot refund an item we do not receive.

Refunds

After we receive and check your return, we email you the result. If approved, the refund goes to your original payment method within 5-10 business days. Your bank may need extra time to show it. Original shipping is not refunded unless the return is because of our error.

Damaged, Defective or Wrong Items

If your item arrives damaged, faulty or is not what you ordered, email us within 30 days of delivery with your order number and photos. We pay return shipping when needed and send a replacement or a full refund, including shipping.