Choosing your pet furniture
How do I choose the right size?
Measure your pet standing, turning and lying down, then compare these measurements with the usable interior or resting area listed on the product page. Weight limits alone do not determine fit. Check the measurements for your selected size or variant.
Does the furniture need assembly?
Assembly requirements vary by product. Check the product description for the relevant details and follow the instructions supplied with your item.
How should I clean my item?
Follow the product-specific care instructions. Only wash removable covers when the care label allows it, and check the recommended cleaning method for wood, fabric and other surfaces.
Shipping and returns
When will my order ship?
Orders are processed in 1–3 business days.
How long does delivery take?
Estimated delivery is 5–8 days for US orders and 7–14 days for international orders, after processing.
Is shipping free?
Shipping is free to the destinations we serve. Delivery availability is shown at checkout.
What is the return window?
The return window is 30 days. Read the Refund Policy for the applicable conditions and steps before sending an item back.
Contact
How can I get help?
Email support@pawform.store. Include your order number for order enquiries, or the product name and your pet’s measurements for sizing questions.